Recordings

KrosAI automatically records all calls and generates transcripts. Access recordings via the API or dashboard.

Overview

• Automatic Recording: All calls are recorded by default
• Transcription: Speech-to-text transcripts generated automatically
• Storage: Secure cloud storage with 90-day retention (configurable)
• Format: MP3 audio, 48kHz mono

Accessing Recordings

Via Call Detail

Recordings are included in the call detail response:

Download Recording

Recordings are served via presigned URLs that are valid for 1 hour.

Get Recording URL Only

For efficiency, you can request just the recording URL:

GET /calls/{id}/recording GET /calls/{id}/recording

Transcripts

Transcript Format

Transcripts are provided as plain text with speaker labels:

[Agent]: Hello, thank you for calling. How can I help you today?
[Caller]: Hi, I'm calling about my recent order.
[Agent]: I'd be happy to help with that. Can you provide your order number?
[Caller]: Sure, it's ORD-12345.
[Agent]: Thank you. I can see your order here. It was shipped yesterday and should arrive tomorrow.
[Caller]: Great, thanks for the update!
[Agent]: You're welcome. Is there anything else I can help with?
[Caller]: No, that's all. Thank you.
[Agent]: Have a great day. Goodbye! [Agent]: Hello, thank you for calling. How can I help you today?
[Caller]: Hi, I'm calling about my recent order.
[Agent]: I'd be happy to help with that. Can you provide your order number?
[Caller]: Sure, it's ORD-12345.
[Agent]: Thank you. I can see your order here. It was shipped yesterday and should arrive tomorrow.
[Caller]: Great, thanks for the update!
[Agent]: You're welcome. Is there anything else I can help with?
[Caller]: No, that's all. Thank you.
[Agent]: Have a great day. Goodbye!

Get Transcript Only

GET /calls/{id}/transcript GET /calls/{id}/transcript

Response:

Recording Settings

Enable/Disable Recording

Configure recording at the organization level.

Per-Call Recording Control

Override recording settings for specific calls.

Recording Retention

Extend Retention

Keep specific recordings longer.

Compliance & Privacy

Recording Disclosure

Ensure compliance with local laws regarding call recording:

• United States: Two-party consent in some states
• European Union: GDPR requires explicit consent
• Nigeria: Recording allowed for business purposes

Data Protection

• Recordings are encrypted at rest (AES-256)
• Transmitted via HTTPS/TLS 1.3
• Access logged for audit purposes
• Automatic deletion after retention period

Delete Recording

Permanently delete a recording.