Elevenlabs

Connect your ElevenLabs Conversational AI agents to KrosAI phone numbers for emerging market coverage.

Overview

ElevenLabs offers state-of-the-art voice synthesis and conversational AI. With KrosAI, you can route calls from African and Middle Eastern phone numbers to ElevenLabs agents.

Prerequisites

• KrosAI account with verified KYC

• ElevenLabs account with Conversational AI enabled

• An ElevenLabs agent created

• At least one KrosAI phone number

Setup Steps

1

Get Your ElevenLabs Agent ID

• Log into your ElevenLabs Dashboard

• Navigate to Conversational AI → Agents

• Select your agent

• Copy the Agent ID from the configuration panel

2

Connect ElevenLabs in KrosAI

• Go to Settings → Integrations in your KrosAI Dashboard

• Click Connect next to ElevenLabs

• Enter your ElevenLabs API Key (must have "Agents Read" permission)

• Click Save & Test

3

Create an ElevenLabs Endpoint

Create ElevenLabs endpoint (curl)

curl -X POST "https://api.krosai.com/v1/endpoints" \
  -H "x-api-key: kros_live_your_key" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "ElevenLabs Support Agent",
    "type": "agent",
    "url": "sip:[email protected]",
    "provider_config": {
      "provider": "elevenlabs",
      "agent_id": "your-elevenlabs-agent-id"
    }
  }'

4

Attach to Phone Number

Attach endpoint to phone number (curl)

curl -X PATCH "https://api.krosai.com/v1/phone-numbers/pn_abc123" \
  -H "x-api-key: kros_live_your_key" \
  -H "Content-Type: application/json" \
  -d '{
    "endpoint_id": "ep_elevenlabs_xyz"
  }'

Configuration Options

Provider Config Fields

Field	Required	Description
agent_id	Yes	Your ElevenLabs agent ID

ElevenLabs Agent Setup

1

Agent Settings → Phone

Go to Agent Settings → Phone

2

Note Assigned Phone Number Format

Note the assigned phone number format for reference

3

SIP Routing

KrosAI handles the SIP routing automatically

Outbound Calls

Initiate outbound call (curl)

curl -X POST "https://api.krosai.com/v1/outbound-calls" \
  -H "x-api-key: kros_live_your_key" \
  -H "Content-Type: application/json" \
  -d '{
    "from_number": "[phone]",
    "to_number": "[phone]",
    "endpoint_id": "ep_elevenlabs_xyz"
  }'

Voice Quality

Feature	Details
Latency	< 500ms end-to-end
Sample Rate	16kHz - 48kHz
Codec	Opus (preferred)
Voice Cloning	Supported

Webhooks

Receive call events:

{
  "event": "call.completed",
  "call_id": "call_abc123",
  "direction": "inbound",
  "from_number": "[phone]",
  "to_number": "[phone]",
  "duration": 120,
  "provider": "elevenlabs",
  "agent_id": "agent_xyz"
}

Troubleshooting

Call Not Connecting

• Verify your ElevenLabs API key has "Agents Read" permission

• Check the agent ID is correct

• Ensure the agent is active in ElevenLabs

• Review call events in KrosAI Dashboard

Voice Not Playing

• Check your agent's voice configuration

• Verify the voice model is available

• Test the agent directly in ElevenLabs

High Latency

• Check network conditions

• Verify server location settings

• Consider using Opus codec